Super Admins only
console.merakit.co.id
Where owners and accountable leads manage their organization and top-level access, including recovering Super Admin accounts.
Account Recovery
Can't Sign In? We'll Show You the Right Path
Every organization manages its own user accounts. Choose your role and you'll know exactly who can restore your access quickly and securely.
Merakit will never ask for your password or verification code.
Before You Start
There Are Two Ways In, and They're Not the Same
Everyone else
Your organization's app
Administrators, staff, and users sign in through the app or address their organization provides. Account recovery is handled by the admin there.
Choose Your Role
What's Your Role in the Organization?
Who can help you
An admin or operator at your organization
Your account was created by the organization where you study, work, or are a member.
What you need to do
- 1 Contact an admin, operator, or helpdesk at your organization.
- 2 Give your full name and your username or ID number.
- 3 Once it's reset, sign in again through the app you normally use.
Sign in through the app or address your organization gave you. The Merakit Console isn't used for user accounts.
Who can help you
Your organization's administrator
You handle day-to-day work in the app, and your account was created by an administrator.
What you need to do
- 1 Contact an administrator or the IT team at your organization.
- 2 Share your name and the email or username on your account.
- 3 The administrator resets your access from your organization's app.
If your account has been deactivated, only an admin at your organization can reactivate it.
Who can help you
Your organization's Super Admin
You manage data and users, and your account was created by your organization's Super Admin.
What you need to do
- 1 Contact your Super Admin, usually a leader or the person responsible for the system.
- 2 Ask them to reset your password or review your access rights.
- 3 Sign in again, then change your password right away.
Keep at least two administrator accounts so your organization isn't locked out when one person is unavailable.
Who can help you
Reset it yourself in the Console, or contact the Merakit team
You hold the highest level of access and are the only role that manages the organization through console.merakit.co.id.
What you need to do
- 1 Open the forgot-password page in the Console and enter your Super Admin email.
- 2 No longer have access to that email? Contact the Merakit team from your organization's official email, including the organization's name and the accountable person.
- 3 Once your organization's identity is verified, we'll help you recover Super Admin access.
Verification protects your organization's data. We never restore Super Admin access without official confirmation.
Why It Works This Way
Your Account Belongs to Your Organization
Each organization has its own workspace, separate from every other. Accounts are created in tiers from the top down, so the fastest person to restore your access is the one directly above you.
Merakit will never ask for your password, OTP, or verification code, whether by phone, chat, or email.
- Organization Schools, companies, agencies, communities
- Super Admin Manages via the Console Console / Merakit team
- Administrator Manages data & users Recovered by Super Admin
- Staff & Operators Run day-to-day work Recovered by Administrator
- User Uses the services Recovered by admin
FAQ
Still Unsure About Something?
Quick answers to the questions we hear most about accounts and access.
What's the difference between merakit.co.id and console.merakit.co.id?
merakit.co.id is the informational website about Merakit. console.merakit.co.id is only for Super Admins to manage their organization. Other users don't sign in to either; they use the app provided by their own organization.
I'm not a Super Admin. Why can't I reset my password in the Console?
The Console is for Super Admins only. Your account is managed within your own organization, so an admin there can reset your password quickly and securely.
Why doesn't the Merakit team just reset my password?
Your account belongs to your organization. To keep data secure, recovery is handled by an admin there, because they're the ones who can confirm you really own the account.
I don't know who the admin is at my organization
Try asking your IT, HR, or administration office, or the event organizers. If you're still stuck, contact us with your organization's name and we'll point you to the right person.
Do I need to give my old password to the admin?
No, and you never should. The admin only needs to set a new password for you. Be suspicious of anyone who asks for your password or verification code, including people claiming to be from Merakit.
Still can't sign in?
Our Team Can Point You the Right Way
Tell us what's happening and the name of your organization. We'll help you find the right person, or recover Super Admin access after verification.