We regard the security and protection of User data as a matter of the utmost importance. This page provides a detailed explanation of the measures we take to safeguard the security of your data. We also set out our commitment to comply with the applicable regulations and security standards.

1. Security Commitment

PT Merakit Kode Indonesia is committed to safeguarding the security of User data by using the latest technological measures and the best available security practices.

2. Security Policy

2.1 User Data Protection

We implement strict data protection measures to prevent unauthorized access to, use of, or disclosure of Users’ personal information. These include:

• The use of encryption to protect sensitive data during storage and transmission.
• The establishment of strict access controls to ensure that only authorized employees have access to data.

2.2 Application and Infrastructure Security

We secure our applications and infrastructure against attacks by implementing:

• Firewalls and intrusion detection systems (IDS) to monitor and prevent attacks from outside.
• Regular software updates and security patches to address known vulnerabilities.

2.3 Secure Development Process (Secure Development Lifecycle, SDL)

We apply SDL practices in our software development to ensure that security is taken into account from the earliest stages of development.

3. Audit and Monitoring

3.1 Security Audits

We conduct periodic security audits, performed by an internal team or by independent third parties, to evaluate the security of our systems and infrastructure.

3.2 Real-time Monitoring

We use real-time monitoring systems to promptly detect and respond to suspicious activity or potential attacks.

4. Physical and Electronic Security

4.1 Physical Facilities

Our server facilities are equipped with strict physical security measures, including restricted access and 24/7 security surveillance.

4.2 Access Management

We ensure strict physical and logical access management to control who may enter our server rooms and data centers.

5. Regulatory Compliance

5.1 Regulations and Compliance

We comply with Undang-Undang Nomor 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik, as last amended by Undang-Undang Nomor 1 Tahun 2024 tentang Perubahan Kedua atas Undang-Undang Nomor 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik. In protecting Users’ personal data, we are guided by Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi together with Peraturan Pemerintah Nomor 33 Tahun 2026 tentang Peraturan Pelaksanaan Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi, as well as Peraturan Menteri Komunikasi dan Informatika Nomor 20 Tahun 2016 tentang Perlindungan Data Pribadi dalam Sistem Elektronik to the extent it does not conflict with Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi, to ensure that the protection of Users’ personal data is in accordance with the applicable legal provisions.

5.2 Cooperation with Authorities

We maintain close relationships with regulatory authorities and the government to ensure a proper understanding of new regulations and legal changes relating to data security.

6. Security Announcements

We communicate security-related information through announcements on our website or, where necessary, through direct contact with Users.

7. Emergency Contact

If you have any questions or notice any suspicious security-related activity, please contact our security team by email at [email protected]. We are ready to assist and to respond promptly to every report or concern.

8. Governing Law

This security page is governed by the laws in force in the Republic of Indonesia, and any dispute arising out of or in connection with this page shall be settled in the competent courts in Indonesia.

We thank you for the trust you place in us. The security of User data is our top priority, and we are committed to continuously improving our security measures to protect your information.

Please do not hesitate to contact us through the Contact Us page or by email at [email protected] if you have any questions or feedback.