Merakit Legal Documents

Terms and Conditions

Rules governing the use of the company's services, together with the rights and responsibilities of users.

Updated March 20, 2025 6 min read 9 sections
On This Page

Article 1 - General Provisions

1.1 Definitions

  • Company: PT Merakit Kode Indonesia, a company engaged in the field of software development and information technology solutions.
  • Services: The products and services offered by the Company, including software development, information technology solutions, and hosting services.
  • User: An individual or legal entity that uses the Services.
  • Website: The Company’s website located at www.merakit.co.id or any other domain accessible to the User.
  • Mobile application: The Company’s mobile application available on the iOS and Android platforms.
  • Terms: These Terms and Conditions of Service.

1.2 Acceptance of the Terms

  • By using the Services, the User is deemed to have read, understood, and agreed to the entire content of these Terms.
  • The Company reserves the right to amend these Terms at any time without prior notice.
  • The User is required to read the Terms periodically in order to be aware of any changes that may occur.
  • If the User does not agree to the amendments to the Terms, the User may stop using the Services.

1.3 Account Registration

  • The User is required to provide accurate and complete information when registering an account.
  • The User is not permitted to use another person’s account without permission.
  • The User is responsible for all activities that occur on the User’s account.

Article 2 - Use of the Services

2.1 Permitted Use

  • The User may use the Services only for lawful purposes and in accordance with applicable law.
  • The User is permitted to:
    • Access and use the Services in accordance with their functions.
    • Purchase and use the Services offered by the Company.
    • Obtain support from the Company’s team in connection with the Services.
    • Provide suggestions and feedback to the Company in connection with the Services.

2.2 Prohibited Use

  • The User is prohibited from:
    • Committing any act that violates the law or the rights of other parties.
    • Sending or disseminating content that is harmful, offensive, or inappropriate.
    • Interfering with or manipulating the Services’ systems.
    • Committing any act that may endanger the security of the Services’ systems.
    • Copying, modifying, or distributing the Services without the written permission of the Company.

2.3 User Responsibilities

  • The User is responsible for all content that the User sends or uploads to the Services.
  • The User is responsible for all risks associated with the use of the Services.
  • The Company reserves the right to remove content that violates these Terms or that is deemed harmful to the Services’ systems.

Article 3 - Payment

3.1 Service Fees

  • Service fees vary depending on the type of Service selected by the User.
  • The User may obtain complete information on the prices of the Services on the Company’s website or application.

3.2 Payment Methods

  • The User may make payments through the payment methods provided by the Company, such as bank transfer, credit card, or e-wallet.
  • Complete information on payment methods can be viewed on the Company’s website or application.

3.3 Refunds

  • The User is not entitled to request a refund of Service fees that have been paid, unless there is an error on the part of the Company.
  • In the event of an error on the part of the Company, the User is entitled to receive a full refund of the Service fees that have been paid.

Article 4 - Intellectual Property Rights

  • All copyrights in the Services, including copyrights in the source code, design, and content, are owned by the Company.
  • The User may not copy, modify, or distribute the Services without the written permission of the Company.

4.2 Trademarks

  • All trademarks used in the Services are owned by the Company or by third parties that have granted permission to the Company.
  • The User may not use the trademarks of the Company or of third parties without the written permission of the owner of such trademarks.

4.3 Patents

  • All patents relating to the Services are owned by the Company or by third parties that have granted permission to the Company.
  • The User may not use the patents of the Company or of third parties without the written permission of the owner of such patents.

Article 5 - Disclaimer of Liability

5.1 Service Disruptions

  • The Company does not guarantee that the Services will always be available and free from disruption.
  • Service disruptions may occur due to various factors, such as:
    • Power outages.
    • Internet network disruptions.
    • Configuration errors in the Services’ systems.
    • Natural disasters.
    • Unauthorized acts of third parties.
  • The Company will use its best efforts to minimize Service disruptions and to resolve them promptly.
  • The User shall not bring any claim against the Company for any loss or damage arising from Service disruptions.

5.2 Loss and Damage

  • The Company is not liable for any loss or damage arising from the use of the Services, whether direct or indirect.
  • Loss and damage that may arise from the use of the Services include:
    • Loss of data.
    • Damage to software or hardware.
    • Financial loss.
    • Reputational harm.
  • The User is responsible for all risks associated with the use of the Services.
  • The Services may contain links to third-party websites or applications.
  • The Company is not responsible for the content, accuracy, or security of such third-party websites or applications.
  • The User must exercise caution when accessing third-party websites or applications.

Article 6 - Limitation of Liability

6.1 Maximum Liability

  • The Company’s maximum liability for any loss or damage arising from the use of the Services, whether direct or indirect, is limited to the amount of the Service fees paid by the User during the last 1 (one) month.

6.2 Exclusions of Liability

  • The Company is not liable for any loss or damage arising from:
    • Acts or omissions of third parties.
    • Natural disasters or events beyond the Company’s control.
    • Use of the Services that is not in accordance with these Terms.

Article 7 - Dispute Resolution

7.1 Amicable Deliberation (Musyawarah Mufakat)

  • Any dispute arising from these Terms shall be resolved through amicable deliberation to reach consensus (“musyawarah mufakat”).

7.2 District Court

  • If no consensus is reached through amicable deliberation, the dispute shall be resolved through the District Court (“Pengadilan Negeri”) having jurisdiction over the Company’s domicile.

Article 8 - Governing Law

8.1 Governing Law

  • These Terms are subject to and governed by the laws in force in Indonesia.

Article 9 - Closing Provisions

9.1 Entire Agreement

  • These Terms constitute the complete and binding agreement between the Company and the User.

9.2 Invalidity of Provisions

  • If any provision of these Terms is declared void or unenforceable, such provision shall be removed from these Terms and the remaining provisions shall remain in effect.

Thank you for taking the time to read these Terms and Conditions. Please do not hesitate to contact us through the Contact Us page or by email at [email protected] if you have any questions or feedback.